Felts Truck Repair & Towing

Nemanja Tomic 2 months ago

Truck was there long time they didn't finish a job plus when i ask for help there was one rude young guy with mustache and manager of the shop lazy rude guy also probably his dad owe this shop. If you guys are ready to pay double price and bad service you should go.

Scott Francis 4 months ago

Got a rotator to lift a tank at a medical center. I booked for 4-4:30 to load the tank. I got a stepdeck to drive from Nashville to load in Bowling Green, KY. Driver showed up just before 4pm. At 4:30 I called dispatch asking where the rotator was. Dispatch said he was also coming from Nashville and still 30-45 minutes away. Jobsite closed at 5pm. Our contractor stayed over to wait for crane to get this loaded. Driver of rotator called at 4:10 and said he was still 45 minutes away. Driver arrived at 6pm and finished at 7:45pm. Company charged us from 4:15-7:45. In our business if the trucking company is late for the crane appt we pay for their time. The crane company cost our contractor time and money because they couldn't be honest on arrival time and then charged us for the time they were late. I'm sure they got paid double charging previous customer port to port and then charging us for his lateness and drive time. How about some professionalism and reduce the rate when they (Felts) didn't provide the service we booked.

Robert Turner 4 months ago

Awesome experience. They dispatched quickly when my car was broke down. Their driver (Wes) was very professional and experienced and very knowledgeable in loading lowered vehicles. They are by far the best in the business. Thank you for excellent service.

Patricia Olson 2 years ago

Absolutely, by far the best for RV and large truck towing & repair! Our Class A diesel pusher RV broke down on I-65 on a Saturday afternoon in the pouring rain. CoachNet contacted FELTS Towing & Truck Repair. From the moment. MIke M. arrived I knew we were in great hands. He understood our concerns, the requirements for towing our large rig and expertly got us towed to safety at Felts. We understood nothing is opened on week ends. He gave us a spot to boondock in, hooked us up with water, and gave us great recommendations to eat at and places to visit to occupy our time. At 7:30 am Monday, the service manager was looking at our problem. We were able to airfreight the last existing part available. Within 24 hours of receiving the part, Felts custom made brackets, installed the new part, added 51/2 gallons of oil, tested the engine, had us test the rig under speeds and had us on our way! From Alan, the owner, Mike K.the service manager, Cory R., the technician to Mike M., the tow truck driver, you cannot find better quality people who know their work and exhibit above and beyond customer service. Thank you, gentlemen.

Fiona Soca 4 years ago

If I could give Zero star I would. We came to this place because all good reviews and have our class A motorhome serviced here due to over 11000 miles driving. Unfortunately , our experience is a tragedy. The guy who did our motorhome left the engine oil cap open, we didn’t notice until we drove 200+ miles after it. The engine oil was splashed everywhere even up to our backup camera at the top of our rig, and the towed Jeep behind it’s a nightmare. We spent hours to clean and went for the engine oil because we were afraid the leak of the oil will cause any damage to our engine. Even though they told us the loss of the oil level was fine to drive but we were still very concerned about it. And what they did just a simple sorry and that’s it. This is a negligence mistake but causes a lot of trouble to us. We spent $500 and still end up to buy the engine oil ourselves , and a lot of mess to our rig and vehicle. We need to go do the RV wash and car wash. So I’m asking you what the $500 for? We spent money because we want to insure worry free, and look what we got here. I know no one wants this to happen, but I really think these guys should do better than just a sorry. At least compensa